1. Eligibility for Returns:

You are eligible to request a return only in the following situations:

• Damaged Product: If the product you received is damaged during transit or has a manufacturing defect.
• Wrong Product: If you receive a product different from the one you ordered.

2. Return Process:

To initiate a return, please follow these steps:

• Contact our Customer Support team at support@nexibles.com within 7 days of receiving the product.
• Provide your order number, details of the damaged or wrong product, and photographic evidence if applicable.
• Our Customer Support team will guide you through the return process and provide instructions on returning the product.

3. Conditions for Return

The product must be in its original packaging, unused, and in the same condition as when you received it.

All tags, labels, and accessories must be intact.

4. Inspection and Approval

Once we receive your returned product, we will inspect it to verify if it meets the conditions for return. If approved, we will process the refund or replacement.

5. Refund or Replacement

In the case of an approved return:

• Refund: We will process a refund to your original payment method within 7 days.
• Replacement: If you choose a replacement, we will dispatch the correct product to you at the earliest.

6. Non-Returnable Items:

Certain products may not be eligible for return. These include:

• Products without original packaging or tags.
• Products that show signs of use or damage not caused during transit.

7. Contact Information

If you have any questions or concerns about our Return Policy, please contact our Customer Support team at support@nexigifting.com.